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Frequently Asked Questions

Shipping

How long will it take to get my FrostBOX delivered?

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We currently ship via USPS Priority Mail within the continental United States. This typically takes two business days. USPS delivery times are sometimes affected by things outside of our control.

While Priority Mail does include tracking, we cannot guarantee a specific day or time of arrival, or a limited delivery window.

Can I ship FrostBOX to my place of business?

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If you would like your order shipped to a business address, please include a business name to avoid Saturday delivery. 

FrostBOX cannot be delivered to P.O. boxes.

Will my cake be delivered fresh?

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FrostBOX cakes are shipped frozen and packed carefully in an insulated bag with ice packs.

We do our best to pack and ship our cake layers so that they remain cool until delivery, but cannot be responsible for extreme weather conditions once shipped.

It is important that you receive your cake layers the day they arrive and store them in the freezer until you are ready to decorate.

Do not open the sealed wrap prior to storing as this could cause cakes to absorb food odors from your fridge or freezer.

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